Policies
Use policies to specify what happens when messages meeting certain criteria are received by your organization. For example, you could write a policy that finds all messages from a specific sending domain and notifies the recipient and an administrator. Or you could create a policy that moves suspicious messages to a quarantine folder (Enforcement customers only). The basic idea is to react to certain conditions (which you specify) in your incoming email traffic.
Possible actions include logging incoming messages for searching and reporting in the web UI (the default action), sending notifications (to the original recipients and/or designated admin users), moving the messages to a specific mail folder (Enforcement configuration only), or even deleting a message entirely (Enforcement configuration only).
A few important things you should know before creating or editing a policy:
- Every policy is evaluated for every message, and a single message can match multiple policies.
- Enforcement actions on a message that matches multiple enforcement policies will occur in the following priority order:
- Inbox
- Delete
- Default folder move
- Additional folder moves in order set in organization enforcement settings (see Organization Settings).
- You can create a policy with no notification or enforcement actions; all messages that match policies are logged in the Event Log and Reports.
The Policies page lists the existing policies. From this page you can create policies, subscribe to system notifications, and view the Event Log entries for policies. See View Policy Results for more information about your policies. See Default Policies for information about the policies that are predefined for you. See Create a Test Policy to try policies for yourself.