Configure Alerts
Only users who have the Organization Administrator role can configure alerts.
For all alert types except
For Authentication Failure Spike, Infrastructure Alert, New Sender Alert, and Threat Spike alert types, you can also configure the alert threshold.
You should be cautious when changing the configuration of an alert type:
- Make sure any domain groups you select in the Exception List do not include domains that you need to see this type of alert for. If you're not sure, review the domains in all your domain groups before excepting any domain group.
- Make sure any Threshold amount does not affect when you need to be alerted. For example, a too-small threshold may generate so many alerts that you tune them out and miss ones that you need to act upon, and a too-large threshold may not generate an alert for a situation that requires your action.
To configure an alert
- Go to Status > Alerts.
- Click Manage Organization Alert Settings.
- Click the Alert Type Settings tab.
- Click the Edit (Threshold and) Exceptions link for an alert type.
- Make any desired changes. See the Alert Configuration Options section below for details.
- Click Save.
Alert Configuration Options
All alert types that can be configured can exclude one or more domain groups in an exception list. Some alert types can also have thresholds defined for one or more domain groups.
Exception List
Alerts are not triggered for any domains in any domain group in the Exception List.
In the Domain groups to exclude field, click in the field and select one or more system or custom domain groups from the drop-down list.
NOTE: Do not select All Domains. Doing so means that all domains are excepted from that alert type, and no alerts of that type will be triggered.
Threshold
Enter a threshold amount (the default is 100), then click in the Domain Groups field and select one or more domain groups from the drop-down list.
Click + Add another threshold to add additional thresholds for more domain groups.